“Bro, we have a problem with the webmail,” my client called me on one windy afternoon. “Can you help?”
“Sure! What’s the problem?” I replied.
Client: “Can’t go to the website. Internet Explorer said something wrong with the connection.”
Me: “Other websites OK?”
Client: “Yep. Google, eBay, Facebook are all okay. Only 21watches.com webmail has problem.”
Hmm.. perhaps the webmail server is having problem, I thought. But to make sure: “So you can still go to 21watches.com?”
Client: “Yep, I can go ther—oh hold on… No man, it’s down too looks like. But yesterday was OK though.”
Good, so everything on that site was down… except that it’s NOT! I was on that website in that very second—using Firefox, in case the problem with my client was due to his IE misbehaving.
Me: “Perhaps your network guy did something bad? Like blocking your site by accident….”
Client: “No, he’s on vacation since last week. Yesterday no problem, and nobody else has access to the router. Heck, nobody here even KNOW what is a router.”
What a mystery… Anybody care to guess why?
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